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My Ad Is The Right Size. Why Is It Still Failing Preflight?

Generally if your ad fails validation due to a Size Error, it will be 1 of 2 issues.

  1. Your ad has been created in the wrong size.(eg. your booked Advertisement size is 380mm x 262 mm, and you upload a file that is 400mm x 275mm)
  2. Your artwork has been created with incorrect Bounding Boxes. Please follow instructions in screenshot when setting your document up to avoid this.
  3. Your ad is the correct size, but the file does not contain bounding boxes. If this is the case, when opening your PDF in Adobe Acrobat Professional you will see some thin coloured lines indicating the document size and bleed size. These lines contain the metadata Adsend needs to measure your file. The reason for this, is generally:

        a) The artwork was saved as an EPS and dropped into Distiller

        b) The artwork was exported from Illustrator/InDesign, without the bleed                  added into the document setup

        c) The Artwork was created in Photoshop, which does not have to ability to                create these bounding boxes

 

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