Search the Knowledge Base

Follow

My ad is the right size. Why is it still failing preflight?

Generally if your ad fails validation due to a Size Error, it will be 1 of 2 issues.

  1. Your ad has been created in the wrong size. For example, if you upload a 400mm x 275mm file against a booked Advertisement sized at 380mm x 262 mm.
  2. Your artwork has been created with incorrect Bounding Boxes. You can avoid this problem by setting up the document using the correct parameters when creating a new file.
  3. Your ad is the correct size, but the file does not contain bounding boxes. Bounding boxes are indicated by thin coloured lines that appear on your PDF in Adobe Acrobat Professional, indicating document size and bleed size. Without these bounding boxes, Adsend cannot measure your file dimensions.
    Bounding boxes can be erased due to various reasons, including
    • The artwork was saved as an EPS and dropped into Distiller
    • The artwork was exported from Illustrator/InDesign, without the bleed added into the document setup
    • The artwork was created in Photoshop, which does not have to ability to create these bounding boxes

 

 

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

X

Submit a Support Ticket

X

Give Us a Call

Our friendly client services staff are here to help.

800 823 7363
646 356 4100
X

Give Us a Call

Our friendly client services staff are here to help.

+44 (0)20 7841 3500
X

Give Us a Call

Our friendly client services staff are here to help.

1300 366 156
+61 (03) 8689 9000
+64 (09) 309 4433
X

Give Us a Call

Our friendly client services staff are here to help.

1300 366 156
+61 (03) 9690 2488
+64 (09) 309 4433
X

Give Us a Call

Our friendly client services staff are here to help.

+1 800 823 7363
Powered by Zendesk